Privacy Policy
Last updated: 11 December 2025
This Privacy Policy explains how Londra Transfers Limited collects, uses, stores, and protects your personal information when you use our mini-cab vehicle services or visit our website at https://londratransfers.co.uk. We are committed to protecting your privacy and ensuring you have a positive experience with us.
1. WHO WE ARE
Londra Transfers Limited is a mini-cab vehicle operator operating in London, United Kingdom. We are regulated by Transport for London (TFL) under the Private Hire Vehicles (London) Act 1998.
Company Details:
Londra Transfers Limited
Company Number: 14856485
Regus, Cowork Desk 130, 6 to 9 Stockley Park
Uxbridge, UB11 1FW, London
Telephone: +44 7492 288878
Email: info@londratransfers.co.uk
We are the data controller for the personal information you provide. If you have any questions regarding this Privacy Policy, please do not hesitate to contact us using the details provided above.
2. WHAT INFORMATION WE COLLECT
We collect different types of information depending on how you interact with us. This includes:
2.1 Booking and Journey Information
When you make a booking, we collect:
- full name and contact details (phone number, email address)
- pickup and destination addresses
- journey date, time, and special requirements (wheelchair access, child seats)
- number of passengers and luggage details
- driver details (name, mini-cab licence number, vehicle registration mark, driver photograph where supported by booking channel)
2.2 Payment Information
When you pay, we collect:
- payment method (card, bank transfer, cash)
- amount paid and transaction reference
- date and time of payment
2.3 Communication Data
When you contact us:
- messages and correspondence
- complaint details and feedback
- communication preferences
2.4 Website and Automatic Data
When you visit our website:
- IP address and device information
- browser type, operating system, and device characteristics
- pages visited, time spent on site, and referral information
- cookies and similar tracking technologies
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or trade union membership, except where necessary for safeguarding purposes.
3. LEGAL BASIS FOR PROCESSING YOUR DATA
We process your personal data under the following legal bases under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018:
3.1 Contract Performance
We process your booking, payment, and journey information to fulfill the contract we have with you for providing mini-cab services.
3.2 Legal Obligations
We process data to comply with legal obligations, including mini-cab licensing under the Private Hire Vehicles (London) Act 1998, safety requirements, insurance obligations, and HM Revenue and Customs regulations. We must maintain records as required by Transport for London.
3.3 Legitimate Interests
We process data for legitimate business interests, including:
- fraud prevention and security
- investigating complaints and resolving disputes
- improving our services and operations
- business analytics and statistical analysis
3.4 Safeguarding
We may process personal data to protect the safety and well-being of children or vulnerable adults. This may include reporting suspected abuse to law enforcement, social services, or other appropriate authorities.
3.5 Your Consent
Where appropriate, we will ask for your consent to process your personal data. You can withdraw consent at any time by contacting us.
4. HOW WE USE YOUR DATA
We use your personal data for:
- confirming bookings and allocating drivers
- communicating with you about your journey and payment
- processing payments and managing billing
- safety, security, and fraud prevention
- maintaining Transport for London compliance and licensing
- responding to complaints and improving services
- complying with law enforcement and legal obligations
5. WHO WE SHARE YOUR DATA WITH
5.1 Our Drivers
We share your name, telephone number, pickup and destination addresses, and special requirements with the driver assigned to your journey.
5.2 Transport for London
We share booking records, journey information, and complaint details with Transport for London as required by our operator licensing conditions. TFL may use this data for regulatory oversight and enforcement.
5.3 Payment Processors
Payment information is shared with our payment processor to process your payment. Our payment processor is bound by strict data protection agreements.
5.4 Insurance Providers
We share relevant booking and journey information with our insurance providers for claims handling, fraud prevention, and risk management.
5.5 Law Enforcement and Authorities
We will disclose personal data to law enforcement, police, or government agencies if required by law, court order, or where we reasonably believe disclosure is necessary to protect safety or investigate crime.
5.6 Safeguarding Authorities
If we have concerns about child safety or vulnerable adults, we may report this to the police, social services, the NSPCC, or other appropriate safeguarding authorities.
5.7 Service Providers
We may share data with IT support, accountants, and legal advisors who are bound by confidentiality agreements and process data only on our instructions.
6. HOW LONG WE KEEP YOUR DATA
We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless longer retention is required by law.
6.1 Booking and Journey Records
We retain booking, journey, and payment records for 12 months from the date of booking as required by Transport for London licensing regulations. This allows us to respond to any complaints or regulatory inquiries.
6.2 Complaints and Disputes
Complaint records are retained for 12 months or as required by applicable law.
6.3 Tax and Legal Requirements
We retain payment and transaction data for at least 6 years to comply with HM Revenue and Customs requirements.
6.4 Website Analytics
Website usage data is retained for up to 26 months for analytical purposes.
6.5 Deletion
When we no longer need personal data for legal or business purposes, we securely delete or anonymise it. We use encryption and secure deletion methods to ensure data cannot be recovered.
7. DATA SECURITY
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- encryption of sensitive data
- password protection and access controls
- firewalls and network security
- Staff training on data protection
- secure communications and data transfer
However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security of information transmitted over the internet or stored in electronic systems.
8. INTERNATIONAL TRANSFERS
Your personal data is processed and stored primarily within the United Kingdom. We do not routinely transfer data outside the UK or European Economic Area (EEA). If we need to transfer data internationally, we will ensure appropriate protections are in place in accordance with UK GDPR requirements.
9. CHILDREN AND MINORS
Our services are intended for adults. If you are under 18 years old, we require consent from a parent or guardian before collecting your personal data. We do not knowingly collect personal data from children under 13 years old. If we discover we have collected data from a child without proper consent, we will delete it promptly.
10. COOKIES AND TRACKING
Our website uses cookies to enhance your user experience and analyse website usage. A cookie is a small file placed on your device that allows us to recognise you.
10.1 Types of Cookies We Use
Essential cookies are necessary for website functionality and cannot be disabled. Analytical cookies help us understand how you use our website. Marketing cookies (used only with your consent) allow us to tailor our services to your interests.
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
10.2 Google Analytics
We use Google Analytics to track and analyse the use of our website. To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout
You can opt out of Google Analytics Advertising Features through: https://adssettings.google.com/
You can also opt out through: http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice for mobile applications.
For information about Google’s privacy practices, visit: https://policies.google.com/privacy
10.3 Do-Not-Track Signals
Some browsers include a Do-Not-Track feature. We do not currently respond to DNT signals, but if industry standards develop, we will comply and notify you through this Privacy Policy.
11. YOUR RIGHTS
Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:
11.1 Right of Access
You have the right to request a copy of all personal data we hold about you.
11.2 Right to Rectification
You have the right to ask us to correct any inaccurate or incomplete data.
11.3 Right to Erasure
You have the right to request erasure of your data unless we are required to keep it for legal reasons or to fulfil our contract with you.
11.4 Right to Restrict Processing
You have the right to request that we restrict how we use your data while we address your concerns.
11.5 Right to Data Portability
You have the right to receive your data in a structured, commonly used format and transfer it to another data controller.
11.6 Right to Object
You have the right to object to the processing of your data for marketing purposes or legitimate interests.
11.7 Right to Withdraw Consent
Where we process your data with your consent, you can withdraw that consent at any time.
12. HOW TO EXERCISE YOUR RIGHTS
To exercise any of your rights, please contact us at info@londratransfers.co.uk or telephone +44 7492 288878. We will respond to your request within 30 days. If we need more information to confirm your identity or locate your records, we will contact you.
13. COMPLAINTS AND ESCALATION
If you believe we are not complying with your data protection rights or this Privacy Policy, you have the right to complain to the Information Commissioner’s Office (ICO), which is the independent authority for data protection in the United Kingdom.
13.1 ICO Contact Details
ICO Website: https://ico.org.uk/make-a-complaint/data-protection-complaints/data-protection-complaints/
ICO Telephone: 0303 123 1113
13.2 European Economic Area
If you are located in the European Economic Area (EEA), you may complain to your Member State data protection authority at: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
13.3 Switzerland
If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner at: https://www.edoeb.admin.ch/edoeb/en/home.html
13.4 Transport for London
You can also contact Transport for London regarding our compliance with mini-cab licensing requirements.
We encourage you to contact us first to resolve any data protection concerns.
14. SAFEGUARDING AND MANDATORY REPORTING
We are committed to safeguarding children and vulnerable adults. If we have concerns about child welfare or abuse, we will report to:
Police Emergency: 999
Police Non-Emergency: 101
NSPCC: 0808 800 5000
Crimestoppers (anonymous): 0800 555 111
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for regulatory reasons. We will post the updated policy on our website with the updated date. If we make material changes, we will notify you by email or prominently on our website. Your continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
16. USEFUL LINKS
Information Commissioner’s Office: www.ico.org.uk
Transport for London: www.tfl.gov.uk
UK Government Data Protection: www.gov.uk/data-protection
Citizens Advice: www.citizensadvice.org.uk
National Safeguarding Hub: www.safeguardingadultboard.org.uk
17. CONTACT US
For any questions about this Privacy Policy or to exercise your rights, please visit our contact page at: https://londratransfers.co.uk/contact/
Londra Transfers Limited
Regus, Cowork Desk 130
6 to 9 Stockley Park
Uxbridge, UB11 1FW
Email: info@londratransfers.co.uk
Telephone: +44 7492 288878