Londra Transfers Limited – Terms and Conditions
Last updated: 11 December 2025
These Terms and Conditions apply to all bookings made with Londra Transfers Limited and to your use of our website. Please read them carefully before using our services.
1. Who We Are
We are Londra Transfers Limited, a company registered in England and Wales with company number 14856485.
Our registered office:
Londra Transfers Limited
Regus, Cowork Desk 130
6 to 9 Stockley Park
Uxbridge, UB11 1FW
London, England
In these Terms and Conditions:
- Londra Transfers, we, us, and our mean Londra Transfers Limited.
- You and your mean the customer or passenger who makes, or for whom someone makes, a booking with us.
We operate the website https://londratransfers.co.uk (the Site). By making a booking or using our Site, you agree to these Terms and Conditions.
2. Regulatory Status and Contract With You
2.1 Regulatory Status
Londra Transfers provides mini-cab vehicle services in accordance with the laws of England and Wales and with the requirements that apply to mini-cab operators in London under the Private Hire Vehicles (London) Act 1998 and the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000.
2.2 Professional Standards
Londra Transfers Limited:
- Maintains comprehensive hire and reward vehicle insurance.
- Ensures all vehicles and drivers meet Transport for London licensing requirements.
- Operates in full compliance with all applicable mini-cab legislation.
2.3 Contract as Principal Operator
For every booking that we accept for a mini-cab journey:
- Londra Transfers accepts the booking as principal.
- Londra Transfers is responsible for providing the booked journey and for what happens during that journey, subject to these Terms and Conditions and applicable law.
- Your contract for the mini-cab journey is with Londra Transfers Limited, not with any individual driver.
2.4 Service Description
Londra Transfers does not operate hackney carriage services. We provide mini-cab vehicle transfers and chauffeur services exclusively.
3. Making a Booking
3.1 How to Book
You can make a booking on our Site, by telephone, by email, or through any other method we clearly offer.
3.2 Booking Confirmation
A booking is confirmed when we accept it and send you written confirmation by email, SMS, or your preferred communication channel. Your booking confirmation will include:
- Booking reference number
- Journey date and time
- Pickup address
- Destination address
- Vehicle registration mark
- Driver’s first name
- Driver mini-cab licence number
- Driver photograph
- Agreed fare or estimate
3.3 Information Required
When making a booking, you must give accurate and complete information, including:
- Pickup date and time
- Complete pickup address
- Complete destination address
- Number of passengers
- Luggage quantity and size
- Special requirements, including wheelchair access, child seat, or any other requirements
3.4 Responsibility for Journey Timing
You are responsible for allowing enough time for your journey. You must consider traffic, delays, check-in times, security, boarding, and any connections.
Londra Transfers is not responsible for missed flights, trains, ships, appointments, or meetings caused by insufficient time allowance or events outside our reasonable control.
3.5 Voice Contact Availability
You can speak to a real person at our office by telephone during operating hours and during your journey to report concerns or make complaints. This ensures you can reach us immediately if needed. Our voice contact number is provided in your booking confirmation and in Section 20 of these Terms and Conditions.
4. Vehicles, Capacity, and Special Requirements
4.1 Vehicle Selection
You must choose a vehicle that is suitable for the number of passengers and luggage.
4.2 Passenger and Luggage Capacity
Each child counts as one passenger. We may refuse to carry extra passengers or luggage if this would exceed the vehicle capacity or would be unsafe or unlawful.
4.3 Special Requirements and Accessibility
If you require wheelchair access, child seats, or any other special arrangement, you must tell us when making the booking. If you do not tell us in advance, we may not be able to provide the requested service and may treat the booking as cancelled. We do not charge additional fees for accessibility accommodations.
If we cannot accommodate your requirements, we will inform you immediately and provide alternative transport at the same fare if available or cancel the booking without penalty.
5. Passenger Conduct, Damage, and Cleaning
5.1 Passenger Behaviour
You are responsible for the behaviour of all passengers in your group. All passengers must act respectfully and safely and must follow reasonable instructions from the driver.
5.2 Prohibited Items and Substances
Smoking and electronic cigarettes are not permitted in our vehicles. Eating and drinking may be restricted if requested by the driver. No illegal items or substances are permitted.
5.3 Damage and Cleaning
If a passenger soils or damages the vehicle, you will be responsible for:
- A cleaning charge with a minimum of GBP £80
- The reasonable cost of repair for any damage
- Any loss that results from the vehicle being unavailable for service
5.4 Refusal of Service
The driver may stop the journey if any passenger behaves violently, abusively, threateningly, discriminatorily, or in any unsafe manner. No refund will be given in such cases, and we may refuse future bookings.
5.5 Assistance Dogs
In accordance with the Equality Act 2010, we welcome all passengers with assistance dogs and will not charge additional fees for carrying certified assistance animals. These include guide dogs, hearing dogs, and other recognised assistance animals. If a driver has a medical exemption to carrying assistance dogs, we will provide alternative transport at no additional cost.
6. Children and Child Seats
6.1 UK Law on Child Safety
We follow the United Kingdom law on carrying children in mini-cab vehicles. Passengers under 14 years old must use appropriate safety restraints. Children may only travel in the front seat of our vehicles if an appropriate child restraint is used.
6.2 Child Seats
Londra Transfers does not normally supply child seats. If you want a child to travel in a child seat:
- You must provide the seat
- You must install and remove it yourself
6.3 Storage of Child Seats
The driver may agree to store your child’s seat for a booked return journey, but this is not guaranteed. We are not responsible for loss or damage to stored seats.
6.4 Child Safety
We may refuse carriage if we believe the child is not travelling safely or if doing so would breach the law.
7. Prices, Payments, and Additional Charges
7.1 Pricing
Prices are provided at the time of booking based on the information you supply. Prices may vary depending on:
- Pickup and drop off locations
- Time and date
- Vehicle type
- Number of passengers and luggage
- Requested waiting time or additional stops
7.2 Payment Methods
We accept the payment methods listed on our Site or confirmed at booking. All payments must be made in pounds sterling. You must provide accurate payment information and authorise us to take payment for the booking.
7.3 Additional Charges
Additional charges may apply for:
- Waiting time beyond any free period provided
- Extra stops or route changes
- Parking charges
- Tolls and congestion charges
- Diversions requested by you
You will be informed of any additional charges and must agree before they are incurred.
7.4 Pricing Errors
If there is a demonstrable error in pricing, we may correct the price. You will be notified immediately and allowed to accept the corrected price or cancel without penalty.
8. Cancellations, Changes, and No Shows
8.1 Cancellation and Changes
If you need to cancel or change a booking, you must contact us as soon as possible.
8.2 Cancellation Before Vehicle Dispatch
If you cancel before a vehicle is dispatched, we may refund the fare or charge an administration fee, depending on the notice period and any costs already incurred.
8.3 Cancellation After Vehicle Dispatch
If you cancel after a vehicle has been dispatched, we may charge a cancellation fee that reflects the time elapsed, distance travelled, and any other costs incurred.
8.4 Airport Arrivals
For airport arrival bookings, vehicles may be dispatched up to two hours before the scheduled arrival time. Cancellations close to this time may incur higher charges.
8.5 No Show Definition
A no-show occurs if:
- The driver arrives at the agreed pickup point
- The driver waits for a reasonable period
- You or your passengers do not appear, and we cannot reach you using your contact details
8.6 No Show Policy
In the case of a no-show, no refund will be given. We may charge a cancellation fee to cover driver time and operational costs.
9. Termination of a Booking by Us
9.1 Grounds for Refusal
We may refuse, cancel, or end a booking where:
- A passenger behaves violently, abusively, threateningly, discriminately, or unsafely
- A passenger is likely to cause damage to the vehicle
- Carrying the passenger or luggage would be unsafe or unlawful
- We reasonably suspect misuse, fraud, or unlawful purpose
9.2 Consequences
In these cases, we will not be required to provide alternative transport or compensation.
10. Delays and Events Beyond Our Control
10.1 Journey Time Estimates
We aim to arrive on time, but journey times are estimates only.
10.2 Events Beyond Our Control
We are not responsible for delays or failure to perform caused by events outside our reasonable control. These may include:
- Traffic congestion or accidents
- Road closures or diversions
- Severe weather
- Police or security incidents
- Industrial action or public transport disruption
- Mechanical breakdowns that could not reasonably have been prevented
- Actions of airports, ports, or station authorities
10.3 Missed Connections
We are not responsible for missed flights, trains, ships, meetings, or appointments caused by such events.
11. Our Liability to You
11.1 Standard of Service
We will provide our services with reasonable care and skill.
11.2 Remedies
If we fail to provide the service as agreed due to our fault, we may offer an alternative vehicle or provide a refund or partial refund, depending on the circumstances.
11.3 Limitation of Liability
Except where the law does not allow it, our total liability to you for any booking is limited to the amount you paid or must pay for that booking.
11.4 Exceptions
Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that the law does not allow us to exclude.
11.5 Consumer Rights
Your statutory rights as a consumer under United Kingdom law remain unaffected.
12. Use of Our Website
12.1 Permitted Use
You may use our Site only for lawful purposes and for making or managing bookings.
12.2 Prohibited Activity
You must not attempt to compromise the security or functionality of our Site or systems.
12.3 Intellectual Property
All content on the Site belongs to Londra Transfers or our licensors. You may view and print pages for personal use, but you may not reuse content for commercial purposes without our written permission.
13. Privacy
13.1 Data Protection
Londra Transfers handles personal data in accordance with its Privacy Policy.
You can read our Privacy Policy at:
https://londratransfers.co.uk/privacy-policy
By using our services or our Site, you agree to the processing of your personal data as described in that policy.
14. Complaint Procedures
14.1 Making a Complaint
We take all complaints seriously and will investigate all concerns raised by passengers. To make a complaint, please contact us with:
- Booking reference and date
- Details of your concern
- Your preferred resolution
14.2 Response to Complaints
We will investigate your complaint and respond within 14 days or provide a progress update within that timeframe.
14.3 Record Keeping
We maintain detailed records of all complaints and their outcomes in accordance with Transport for London licensing requirements.
14.4 Further Options
If a complaint remains unresolved after your initial contact with us, you may escalate to Transport for London mini-cab and Private Hire Department or Citizens Advice Consumer Service.
15. Safeguarding of Children and Vulnerable Adults
15.1 Commitment
Londra Transfers is committed to safeguarding children and vulnerable adults at risk of harm. We:
- Train our drivers on safeguarding responsibilities
- Have procedures to identify and report concerns about child welfare or abuse
- Will report suspected abuse to appropriate authorities and law enforcement
- Follow all UK safeguarding laws and best practice standards
15.2 Reporting Concerns
If you have concerns about child safety or the welfare of a vulnerable person during or after a journey, please report immediately to:
- The police: 999 in emergencies, 101 for non-emergencies
- NSPCC: 0808 800 5000
- Crimestoppers (anonymous): 0800 555 111
16. Equality and Accessibility
16.1 Equality Act Compliance
Londra Transfers is committed to complying with the Equality Act 2010 and providing equal access to our services. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex or sexual orientation.
16.2 Wheelchair Accessible Vehicles
Drivers of designated wheelchair accessible vehicles are required to:
- Carry passengers while in a wheelchair
- Not charge any additional fee for carrying wheelchair users
- Ensure the passenger is transported in safety and reasonable comfort
- Provide any assistance that is reasonably required
16.3 Assistance Dogs
We comply fully with the Equality Act 2010 regarding assistance dogs. We will not refuse service to passengers with certified assistance dogs and will not charge additional fees for carrying them. Assistance dogs include guide dogs, hearing dogs, and other formally trained assistance animals.
17. Booking Records and Data
17.1 Record Keeping
Londra Transfers maintains detailed records of all bookings, cancellations, and complaints in accordance with Transport for London operator licensing requirements. Booking records are retained for 12 months from the date of booking.
18. Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will always be available on our Site. Continued use of our services after any changes constitutes your acceptance of the updated Terms and Conditions.
19. Governing Law and Disputes
These Terms and Conditions are governed by the law of England and Wales. Any dispute may be brought before the courts of England and Wales. If you are a consumer living elsewhere in the United Kingdom or in the European Union, you may have the right to bring claims in your local courts.
20. Contact Details
Londra Transfers Limited
Regus, Cowork Desk 130
6 to 9 Stockley Park
Uxbridge, UB11 1FW
London, England
Telephone: +44 7492 288878
Email: info@londratransfers.co.uk
Website: https://londratransfers.co.uk